Return Policy

Effective Date: 01/05/2026

At Salty Chic Boutique, we are committed to providing high-quality, stylish women’s fashion along with a professional, transparent, and customer-friendly return experience. This Return Policy outlines the eligibility requirements, procedures, timelines, and responsibilities to ensure every return is handled efficiently, fairly, and consistently.

We aim to make the return process as simple, seamless, and stress-free as possible, while maintaining the integrity, quality, and hygiene standards of our products.

Return Eligibility

To be eligible for a return:

• Items must be unworn, unwashed, and in original condition
• All original tags, labels, and packaging must be fully intact
• Return requests must be submitted within 14 days of delivery
• A valid proof of purchase (order confirmation or receipt) is required

Returns that do not meet these requirements may be refused or sent back to the customer at their expense.

Please note: For hygiene and quality reasons, certain items may be exempt from returns. Always refer to individual product descriptions for “Final Sale” or non-returnable indicators.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Sale, clearance, or discounted items
• Items marked as “Final Sale”
• Gift cards and digital products
• Items damaged due to misuse, improper care, or negligence

These exclusions apply unless otherwise required under applicable consumer protection laws.

Return Process

To initiate a return:

• Contact our Customer Support Team at support@saltychicboutique.com within 14 days of delivery
• Provide your order number, item(s) details, and reason for return
• Wait for return authorization and follow the provided instructions

Once approved, you will receive detailed return instructions, including the correct return address.

Important: Returns sent without prior authorization may not be accepted and may be returned to the sender at their expense.

Return Shipping

• Customers are generally responsible for return shipping costs
• If the return is due to a defective, damaged, or incorrect item, Salty Chic Boutique will cover return shipping
• We strongly recommend using a trackable shipping method or shipping insurance, as we are not responsible for lost or delayed returns
• Original shipping fees are non-refundable unless the return is due to our error

Inspection and Approval

All returned items are carefully inspected upon arrival:

• Items must meet eligibility requirements to qualify for a refund or exchange
• Non-compliant returns may be refused or partially refunded
• Customers will be notified via email regarding the approval or rejection of their return

Refunds

Once approved:

• Refunds will be issued to the original payment method
• Processing time is typically 5–10 business days, depending on your financial institution
• Original shipping costs are not included in refunds unless the return is due to our error

Late or Missing Refunds:

• Please check with your bank or payment provider first
• If needed, contact our support team for further assistance

We will work to resolve any refund issues as quickly as possible.

Exchanges

• Exchanges are available for eligible items, subject to stock availability
• Please contact us before sending any item back to confirm availability
• If an exchange is not possible, a refund or store credit may be offered
• All exchanges must be approved in advance

Damaged, Defective, or Incorrect Items

If you receive an incorrect, damaged, or defective item:

• Contact us within 48 hours of delivery
• Include clear photos of the item and packaging
• Our team will review and provide a solution, which may include:
  • Replacement of the item
  • Exchange for a different size or style
  • Full refund if replacement is not available

Claims submitted after 48 hours may not be eligible for resolution.

Extended Returns During Holidays

During holiday seasons or promotional events, Salty Chic Boutique may extend the return window. Any updates will be announced on our website and/or via email.

Care and Condition of Returned Items

• Items must be returned clean, unworn, and free of stains, odors, or damage
• Proper packaging is required to prevent damage during transit
• Items showing signs of wear or misuse may not qualify for a refund

Policy Updates

Salty Chic Boutique reserves the right to update or modify this Return Policy at any time. Changes take effect immediately upon being posted on our website. Customers are encouraged to review this policy periodically.