Refund & Returns Policy

Effective Date: 01/05/2026

At Salty Chic Boutique, we are committed to providing high-quality women’s fashion along with a transparent, fair, and reliable return experience. This Refund & Returns Policy outlines the conditions, eligibility requirements, and process for returns, exchanges, and refunds.

Return Eligibility

We accept returns only if all of the following conditions are met:

• Items must be unworn, unwashed, and in original condition
• All original tags, packaging, and labels must be intact
• Return requests must be submitted within 14 days of delivery
• A valid proof of purchase (order confirmation or receipt) is required

Items that do not meet these requirements may be refused or returned to the customer at their expense.

Non-Returnable Items

The following items are considered final sale and cannot be returned, exchanged, or refunded:

• Sale or discounted items
• Clearance items
• Items marked “Final Sale”
• Gift cards

These items are only eligible for return or refund if required under applicable consumer protection laws.

Return Process

To initiate a return, please follow these steps:

• Contact us at support@saltychicboutique.com within 14 days of delivery
• Include your order number, item details, and reason for return
• Wait for return approval and instructions from our support team

Returns sent without prior authorization may not be accepted.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error
• We strongly recommend using a trackable shipping method, as Salty Chic Boutique is not responsible for lost or delayed return shipments
• Original shipping fees are non-refundable

Refunds

Once your return is received and inspected:

• You will be notified of approval or rejection of your refund
• Approved refunds will be issued to your original payment method
• Processing time is typically 5–10 business days, depending on your bank or payment provider

Refunds will not be issued for items that:

• Are returned outside the allowed return window
• Do not meet return eligibility requirements
• Are marked as final sale

Exchanges

If you would like to exchange an item:

• Please contact our support team in advance to confirm availability
• Exchanges are subject to stock availability and approval
• If an exchange is not possible, a refund or store credit may be offered

Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged
• Defective
• Incorrect

Please contact us within 48 hours of delivery and provide clear photos of the issue. Once verified, we will offer a replacement, refund, or appropriate solution. Claims submitted after 48 hours may not be accepted.

Late or Missing Refunds

If you have not received your refund:

• Check with your bank or payment provider, as processing times may vary
• Contact our support team for assistance if needed
• We will work promptly to investigate and resolve the issue

Policy Updates

Salty Chic Boutique reserves the right to update or modify this Refund & Returns Policy at any time. Any changes will take effect immediately upon posting on our website.